Willow Way Produce Customer Privacy Policy:

This privacy notice tells you how we will use your personal information/data.

Contact details:

Email: info@willowwayproduce.co.uk

Where we get personal information from:

• Directly from you

We collect some personal information when you place an order, join our mailing list or leave us a review. By doing any of the above you consent to us collecting your personal data. To be clear, you do have the right to withdraw your consent at any time. Here is how we use it:

What information we collect, use and why:

We collect or use the following information to provide services and goods, including delivery:

•  Names and contact details
• Addresses

To get your order delivered to you and provide you with any tracking details for the delivery of your order, we share your name, address, and email/ and or phone number if provided with our chosen courier service Royal Mail.

To ask any questions about your order.

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

If you have given us the go ahead, we will send you emails about our latest products, special offers and updates about our Willow Way happy herd of goats. You can ‘opt out’ anytime by clicking the unsubscribe link in any of our emails, although we do hope you’ll stick around to hear our news. Please note that unsubscribing to our marketing emails won’t stop you from receiving emails about any order you place.

We collect or use the following personal information for dealing with feedback, reviews, queries or complaints:

• Names and contact details

To provide you with the best personal support and customer service, making sure you’re happy every step of the way.

To improve our service and address any complaints or issues.

To keep track of the performance and ensure the continued quality of our products.

How Long we keep your information, and who we share information with:

Here at Willow Way, we protect your privacy like it’s our own. If we don’t need it anymore, we won’t keep it. If you don’t want us to have it at all, just let us know.

If you provide us with your contact information, we will retain it indefinitely, unless you have specifically requested otherwise or until such time as you request that it is removed. During the time that we retain your details, we will use them only for the purpose(s) for which you gave your consent – for example for processing orders from our website, receiving news and updates, or such as corresponding over a question or request.

We don’t sell your data. We wouldn’t want this done to us, and we would never do it to you. We only share your data with essential third parties:

 To deliver your order to you: Royal Mail.

To take payment from you for your order: PayPal.

We ensure each company we share your data with is compliant with relevant legislation, keeping your data as secure as we do.

Your payment information:

Please note we do not store or collect your card details.  All payments are processed externally to our site. We use PayPal to process payments, issue invoices and issue refunds. Their privacy policy is available at www.paypal.com

To prevent or detect fraudulent activity (this protects you and us).

Lawful bases and data protection rights:

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your Right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share it with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing -You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
• If you make a request, we must respond to you without undue delay and in any event within one month.

Our Lawful bases for the collection and use of your data:

Our lawful bases for collecting or using personal information to provide services and goods are:

• We have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• We have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• We have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

To make a data protection rights request or to make a complaint, please contact us using the contact details at the top of this privacy notice.

We might hold some information to meet legal or regulatory requirements, resolve disputes, or enforce our terms and conditions.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO: Helpline Number 0303 123 1113

Information Commissioner’s Office; Wycliffe House, Water Lane, Wimslow, Cheshire, SK9 5AF

  

Children’s Data:

The services are not intended to be used by children (Anyone under the age of 18), and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.